Returns & Exchanges

At Kuishi, we want you to love your home accessories, which is why we offer a 30-day return window for all unused items in their original packaging. Whether you have changed your mind or received a damaged product, our team is here to ensure a smooth and sustainable resolution.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for your return to receive a unique Return Authorization number.

• 2.
  Prepare the Package

  Carefully pack your items using the original eco-friendly protective wrap to prevent breakage during transit, ensuring all components are included.

• 3.
  Ship the Item

  Affix the provided return label to your parcel and drop it off at your nearest authorized courier location, keeping a copy of your tracking receipt.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to your original payment method within 5 to 7 business days.